With SwitchPlanet you sell the stuff you have to get the stuff you want. Other members request stuff from you using our internal currency called switchbucs. When the items you send are received the switchbucs are automatically credited to your account. Once you have some switchbucs you can go buy/request something you want from another member.

First sign up for a FREE account and create your profile. Then list all the items you currently own and would like to sell and then add the things you want to your wish list. Our system will let you know when another member wants something you have or when something you want is made available by another member.

100% Yes! We guarantee ALL transactions for both the seller and the buyer. To learn more read about our “Switch Guarantee”.

How does FREE sound? That’s right, there are NO sign up fees, monthly fees, yearly fees, transaction fees…no fees EVER! The basic concept of SwitchPlanet is about reusing what we have to get what we want and save money along the way. “Use more…waste less!”

Switchbucs are our internal currency used to facilitate the transaction. You get switchbucs when you sell something you have to another member and you spend switchbucs when you buy something from another member. Switchbucs allow you to buy and sell with any member anytime…no need for two members to have something the other member wants in order to make a transaction. Simply put…switchbucs help speed up the transaction process and make SwitchPlanet safe because it allows us to easily offer refunds when a transaction doesn’t go as planned.

It is isn’t it? Well it gets better. Because SwitchPlanet is 100% FREE to use we give members the option to donate any amount they choose when they request something they want from another member. All the donations go into a “SwitchFund” that is distributed among some deserving non-profits and charitable foundations. Again, this is an option and is not mandatory to use SwitchPlanet.

Go to your “Account” page via the Account link at the top of the site and from there click on the “Edit My Account” link. From this page, you can edit/update all of your account information.

Go to your “Profile” page and from there click on the “Edit” link.  From this page, you can edit/update all your profile information.

Go to your “Account” page and from there click on the “Edit My Credit Card Info” link.  From this page, you can edit/update your credit card information. 

Go to your “Profile” page and from there click on the “Edit” link.  At the bottom of this page there is a section where you can browse for an image on your computer.  Once you’ve selected the one you want simply click on the blue “Update” button at the bottom.

Go to your “Account” page and from there find the sentence regarding your accounts status.  Click on the link there to take you to the page to set your “Vacation Length”. 

If you set your profile to private, only those on your friend list will be able to view your profile and browse your list of items.

The cheapest and safest way possible. If shipping breakable items make sure to use secure mailing supplies so the item you’re shipping arrives in one piece. Basically ship stuff to other members the way you would want the stuff you request to be shipped and karma will be on your side.

You can find most shipping supplies at your local office supply store or you can buy supplies online at:

www.CDRom2Go.com
www.ULine.com

Go to your “Switches” page and you will find all the open requests for your items under the “Outgoing Switches” tab. From there you can accept or decline requests for your items by clicking on the "Details" link next to the transaction you're looking for.

No, you are not obligated to ship something if it is requested from you.  SwitchPlanet gives you the option to accept or decline the request.

Yes. If you send something and the other member does not receive it for whatever reason we will help you get credit for the switch. Please read about our “Switch Guarantee” to learn more.

Just accept the request and then click on the “Mail Later” link.

We give members 5 days to update an accepted request as mailed before the request is automatically moved back to requested status where the requesting member can cancel it at anytime.

Switchbucs are transferred into your account when the requesting member confirms receipt of the item. Or, if after 30 days pass the item still isn’t marked as received you can contact Customer Support and we will help resolve the problem.

Why 30 days? Most items shipped will arrive within a couple days depending on the location of the sender and receiver. But sometimes things can take longer depending on weather conditions and other uncontrollable situations. This also gives us enough time to spot fraudulent activity and stop it before it gets out of hand.

Go to your “Switches” page and under the “Outgoing Switches” tab look under “Items Mailed”.  Find the switch you’re looking for and click on “Details” to see the other members address. 

If for some reason you can no longer mail an item after you’ve already marked it as mailed. First let the other member know by leaving a comment on their profile and then contact Customer Support and we will cancel the transaction.

No. If it’s illegal you can’t do it on SwitchPlanet.

First get to the item detail page by clicking on the item image or title link if you’re looking at a list of items from a members list or from a search result list. At the top of an item detail page is the list of members who currently have that item and are willing to sell it. From here you can see how many switchbucs they want, each members feedback score and any special info they’ve included in their “SwitchNotes”. To learn more about each member you can click on their name to be taken to their profile. This list is also ordered by member activity so the more active members will be listed first. Once you’ve chosen the member you would like to request the item from simply click on the “Buy it” link and you will be taken through the checkout process from there.

No problem. Just add it to your wish list by clicking on the “Wish it” link and we will let you know when another member adds it to their list and makes it available to switch.

Go to your “Switches” page and under the “Incoming Switches” tab look under “Waiting to Receive”. Find the switch you’re looking for and click on the "Details" link to update its status.

Remember to confirm receipt promptly so the selling member can receive their switchbucs ASAP.

Yes.  If you don’t receive the item(s) you requested or they arrive damaged we will work to get you a FULL refund.  Please read about our “Switch Guarantee” for more details.

Delivery times may vary depending on where the item was shipped from. If you do not receive your item within 30 days, contact Customer Support and we will look into it.

Contact Customer Support and let them know the situation.  We will work to get you a full refund ASAP.

Contact Customer Support and let them know the situation.  We will work to get you a full refund ASAP.

Yes. Just click on the “Buy it” link next to the member you want to buy the item from and you will be taken through the normal checkout process. If you have enough switchbucs to make the purchase you are good to go. If you don’t have enough switchbucs the system will use what you have in your account and give you the option to buy more switchbucs ($0.50 per switchbuc) using the credit card you have on file. So if you request/buy something that costs 15 switchbucs and you only have 10 in your account. You will need to purchase 5 more switchbucs for $2.50 to complete the transaction. Or if you want to request/buy something that is 20 switchbucs and you have ZERO switchbucs in your account you will need to purchase the 20 switchbucs for $10.

Buying additional switchbucs is just an option if you don’t want to wait for someone to buy something you have to earn more switchbucs.

After you click on the “Buy it” link you are taken to a checkout screen. From there you can see all the details of the switch as well as select to make a donation to the “SwitchFund”. Simply check off the box saying you would like to make a donation (this is OPTIONAL…you do not have to make a donation.) and then enter in the donation amount. It’s that simple and all donations go to worthwhile causes so on behalf of all of them, thank you!

If you click on the box marked “only show available” then SwitchPlanet will filter out any titles that are not currently available for purchase.

Click on the "To start switching, add items to your have list!" link right below the main search box near the top right of the site. From here you can search for the item your have and want to add to your account. Once you've found your item click on the "Have it" link and from there you can edit all the items information and make it available to sell.

You can also search the network using the main search feature found on the home page and pretty much everywhere on the site. Search for the items you have and once you find them click on the “Have it” link to add it to your “Items” library.

Go to your “Items” page and from there find the item you want to edit.  Click on the “Edit” link and from there you can edit any and all item information. 

Go to your “Items” page and from there find the item you would like to remove.  Click on the “Remove” link and that item will be removed from your list.

After you enter your item information and set your price as you normally would, check the box that reads: Make available to the following: This gives you the Friends and Groups Options. From there you can further specify who has the ability to request your item.

With the item open, click on the "Rate It!" link after the item description.  Input your rating of 1 to 5 in the drop down and then give a brief description of what you thought of the item you're rating.  Click "Rate It" when finished and you are all set.  When you have rated an item, you will see the link will read Rated!  You can also rate items through the list screens such as search results or your own Have List.

Search for items you want using the main network search near the top right of the site or use the "To start switching, add items to your have list!" search to find the items you want.  When you find an item you want simply click on the "Wish it" link and the item will be added to your wish list. 

Go to your “Wish List” page and from there click on the “Un-wish it” link to remove an item from your list.

When another member adds an item on your wish list and makes it available to sell we will notify you via email.

Go to the members profile page that you would like to add.  Click on the "Add Member Name to your friends list" link found near the right side of their profile under their items preview box. 

We will let them know you would like to be their friend and they will need to either accept or decline your request. 

Once you login go to your Friends page by clicking on "Friends" link near the top of the site.

Any open friend requests to you or even requests made by you will be located at the top of the list.

Click on either Accept or Decline link next to the request you would like to update.

Login and go to your My Friends page.

Find the member(s) you would like to remove and click on the "Remove Friend" link.

SP_Chris is the founder of SwitchPlanet.com and he wants to just make you feel welcome by being your friend. 

Feel free to say hello or remove him from your list if you'd like. 

When you are on another member’s profile, in the upper right corner of the screen is a link that says “Ignore this Switcher.”  Clicking on that will block them from requesting your items and contacting you.

Toward the bottom of their profile is a comment section.  If you click on “Add Comment” a screen will open up for adding comments.  Simply type your message in the text box and then hit preview comment.  After you have verified that the comment is ready to go, click on add comment and it will be added to the user’s profile.  An email will also be sent letting them know they have a new comment.

On the main screen click on the Groups tab.  This will take you to a list of groups.  Simply search through and when you find one you would like to join, open the group page and click on “Join this Group”.  This will send the group owner a message that you would like to join.  Once the owner accepts your request to join you will become a member of that group.  The group will now be displayed in your profile in the “My Groups” section.

Click on the Groups Tab.  Scroll past the keyword list and then select the button marked: Add A Group.  Now title your group, add a brief description and set it to Public or Private.  If it is a public group, all who request to join are accepted in.  If it is private, you will get an email each time someone requests to join.  You then will either accept or reject them from the group.  The Adult Content box adds an adult content banner to your group.

SwitchPlanet is 100% FREE to use and you will never be charged anything without your consent. But there is the option for members to buy additional switchbucs rather then sell something they have and you can also make donations to the “SwitchFund” while requesting things you want. So that’s why this section is needed.

Sorry, but we couldn’t get the postal service, UPS or FedEx to offer free shipping for our members…So the seller pays for shipping. When you buy something you want you don’t have to pay for anything so it all evens out in the end.

We accept the following major credit cards:  Visa, MasterCard, Discovery, American Express and PayPal.

Other forms of payment may be accepted in the future. 

If you decide to buy switchbucs or make a donation using your credit card those charges are made at the time of your purchase.

No, switchbucs are to be used on the site only and currently cannot be cashed into SwitchPlanet for real money. This includes both switchbucs acquired via switching AND switchbucs purchased with a credit card. ALL switchbucs purchases are final so NO refunds.

We backup every transaction made on the SwitchPlanet Network and have put in place the “Switch Guarantee” to protect both the seller and buyer. Below are the details for both the seller and buyer involved in a transaction.

Seller Guarantee:

The seller is protected if an item(s) they send arrives damaged due to shipping, gets lost in the mail or for whatever reason the buying member never confirms receiving the item.

If an item(s) is damaged during shipping we will refund both the seller and buyer.

If an item(s) is lost in the mail or is never confirmed after 30 days from the day the seller confirms the item(s) sent. Contact support and we will work to get you credit for the transaction.

IMPORTANT! For items with a value of 50 switchbucs or higher the seller will need to provide proof of delivery in order to receive a full refund.

Buyer Guarantee:

The buyer is protected if an item(s) they buy arrives damaged, counterfeit, is the wrong item or never arrives at all.

For an item(s) that never arrives you must wait 30 days from the day it was confirmed as mailed before you submit a claim for a refund.

For damaged, counterfeit or wrong items please try and resolve the issue with the other member first. If that does not work please contact support and we will work to get you a full refund.

Once you login click on the "Support" link near the top of the site.

From there click on the "New Ticket" button. If you have a problem with a transaction select the first option (Question or complaint regarding a switch) and then select the switch you need help with. If you have a problem with another member select the second option (Complaint against another user) and for all other support requests select the third option (General support request).

From there provide as much detail as possible about your issue and someone from SP will respond soon after.

We try and respond within 24-48 hours.  This excludes weekends and holidays because nobody is in the office during those hours.  

We are sure that you will enjoy your stay with us, however should you need to close your account, click on the support link and open a new ticket.

When you are signed in on the site, simply click the SP Forum link at the top or bottom of the page.  Once you are taken to the Forum index, click on the forum you wish to add your topic in.  Select New Topic on the left hand side and you are all set to start a discussion.  To post on an existing thread,  open the thread and click on the Post Reply button.  If you wish to quote another post, click on the quote button on the right hand side of that post and you will be taken to a reply box with the quote formatted and ready to go.

When you see an article you want to comment on in the SP blog, simply go to the second line under the title.  Beside the date you will see a link that will tell you the number of comments left so far.  Click on this link and at the end of the comment list is a form to add a comment.  Simply add your name email address and  your comment and click submit.