We’re The #1 Answering Service For Small Businesses

SwitchPlanet’s Call Answering Service is sure to help your organization with all of its virtual answering service requirements. We are well known for having friendly and well trained live operators on staff that will always give your prospects the best service they deserve. SwitchPlanet will be able to provide your company with anything from front desk call support, client scheduling, answering client questions, client billing, level one tech support, help desk support, surveys, web form fills, plus a selection of other interactions in your business 24 / 7. By leveraging our highly trained staff and outsourcing all of your customer calls to our call center located in the United States, it will be easy to prevent the usual pitfalls associated with call centers based in India that could dramatically reduce your conversions, and reduce consumer trust and perception with your company.

WHO IS SWITCHPLANET

SwitchPlanet was started in 1992. Since our inception, we have always taken pride in lending a helping hand to small companies in a number of industries to scale their company by taking care of their most important tasks, which is often answering the phone.

You most likely currently have enough to think about as an entrepreneur, that handling all the customer calls is the last place you ought to be wasting your time. After all, you might be wearing a great deal of hats dealing with marketing, sales, accounting, logistics and the full time handling of your whole business. Trying to field all the customer phone calls is just not practical with all this already on your plate. The end result is, you won’t have the ability to do everything without removing some of your other essential activities.

SwitchPlanet’s award winning call center service for businesses will ensure your business has the capacity to have the live chat and/or virtual answering service that you desire. We fully guarantee you will have 24/7 availability, a complete 365 days annually to avoid ever missing a client call. We have fully trained Customer Satisfaction Representatives (CSRs) on staff that are professionally trained to give the finest quality customer care having a friendly-tone, to represent your company the proper way. Our CSRs supply the highest amount of professionalism when fielding calls.

DOES MY MEDICAL PRACTICE NEED AN ANSWERING SERVICE?

Our medical answering service for businesses can definitely ensure your business will not be overwhelmed by customer phone calls. Likewise, we can definitely ensure your business does incredibly well by taking away a lot of the usual roadblocks and headaches which come with having your business inundated with customer phone calls on a daily basis.

Whenever you really examine the money you would have to pay to hire a full-time receptionist and customer support team to handle all of your customer’s calls, and compare it to the total price of getting a professional call center answering service, it’s undeniably easy to understand the price advantages you will get from working with us. This should make the decision super easy. After all, exactly what is better for your personal business than saving both time and money?

By hiring a virtual answering service for your business, you’re guaranteed to maximize your businesses profits, while cutting your businesses payroll expenses by a substantial amount of money. Our clients have a tendency to secure our answering services as a way to automate their front desk needs, as well as field normal day to day calls. We are not solely a virtual receptionist service. Rather, we turn out to be a high-quality and low-cost extension of your business, irrespective of how large or small it really is.

If you have ever struggled to handle all the calls during peak times or during the holidays, you would probably reap the benefits of using this kind of virtual answering services. Supplying friendly and accurate over the telephone service to your prospects is essential to running a profitable medical practice.

WHY USE OUR ANSWERING SERVICES

If you wish to scale your small business, hiring a 24/7 call answering service is a must. It will not only help position your business as an infinitely more trustworthy and credible business, but it will also help you look a lot more qualified as well. As a great deal of our customers will inform you, we have been successful at working together with a large number of different companies throughout our many years in business, and we have enabled our many clients to reach and exceed their revenue goals in a relatively short time frame. In addition, we have expanded to work with companies in a number of different industries to bring our expertise in virtual answering services to clients both big and small.

SwitchPlanet’s virtual answering services are specifically created to assist with things like order entry, bill payment, customer scheduling and customer support. Our numerous years of business experience has given us the ability to become the call center experts at providing professional receptionist services, call screening services, reservation taking, advanced call scripting, bill processing, fielding sales calls, and a number of other phone services our customers have requested over the last 20 years.

Here at SwitchPlanet, we have a virtual call center that is here to work jointly with your business to ensure that our professional and experienced customer support representatives are fully trained in your business to ensure they are fielding phone calls from your customers and speak to customers with the right amount of knowledge related to your business. Meaning, our staff members will have highly detailed knowledge of your business and they can handle phone calls from your customers depending on the feedback which you give us.

HIRING THE BEST

Every business start off as a small company, but there’s no need to stay that small. That is why, when you want to break past the small company barrier, SwitchPlanet’s after hours virtual answering service can dramatically assist you to do just that. Our specially designed 3 Step Plan was designed in order to guarantee that your business can quickly get get going immediately with our virtual answering service at the earliest opportunity.

To get the process started, all you have got to do is figure out which call center plan works best for your needs. We make our plans as transparent and as simple as possible. Following that, just let us know how you desire us to allocate your call center minutes.

As soon as your account gets created and you have successfully chosen your plan, we’ll start our research on your business to secure all the important & pertinent information needed to generate the best phone scripts for your business in order to make sure your client telephone calls are handled professionally. Lastly, you can choose either a national or local contact number for your business so we can start fielding your telephone calls immediately. It really is that simple.

If you’d like to learn more about our business answering service or you are ready to enroll in it right now, contact us at 1-800-395-2612 so we can get your account setup immediately. SwitchPlanet’s Call Center is proudly based in Wilmington, North Carolina. This allows us to ensure you will always no matter what have a live agent that is based in the United States and who is able to speak perfect English to represent your business in the best way possible. We are ready and able to help your business achieve the dramatic growth you strive for with our virtual answering service!